AIA Company Limited, Thailand Branch and its affiliates ("AIA", "we", "us", "our") recognise our responsibilities in relation to the collection, use, disclosure and other processing and storage of personal data.
Among the most important assets of the AIA Group Limited group of companies ("AIA Group") is the trust and confidence placed on properly handling information. Customers expect us to maintain their information accurately, protected against manipulation and errors, secure from theft and free from unwarranted disclosure.
This personal information collection statement ("privacy statement") provides you with notice as to how your personal data is collected, what personal data is collected, for what purposes your personal data is collected, used, disclosed or transferred, to whom your personal data may be disclosed or transferred, and how to access, amend and otherwise exercise your rights in respect of your personal data. You are required to read and understand this statement, before giving your consent for us to collect, use, disclose and otherwise process of your personal data. If you are less than 20 years old, your parental consent is additionally required.
We may collect and store your personal data in the following ways:
By providing us with any personal data relating to a third party (including without limitation insured persons, trusted persons, family members or beneficiaries), you represent and warrant the accuracy of such personal data and that you have fully informed our collection, use, disclosure and transfer of such third party’s personal data for the relevant purposes, and have obtained such third party’s prior consent, except to the extent that such consent is not required under applicable laws and regulations.
To the fullest extent permitted by law, you further agree to keep us fully indemnified from and against any and all damages, losses, costs, legal fees, penalties and proceedings, including any penalties or other amounts levied, imposed or charges by any regulator or regulatory authority, arising out of or in connection with your (or those of your officers, employees, advisors, agents or representatives) acts or omission, fault or negligence in performing these obligations or which result in us breaching any applicable laws.
The personal data we collect, use and disclose (which includes sensitive personal data as provided in the Personal Data Protection Act B.E. 2562, as amended from time to time, and other relevant applicable laws and regulations), includes the following:
The provision of your personal data is voluntary. You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with you or to respond to your enquiries.
Personal data is collected or may be used, disclosed or transferred for the following purposes:
Unless otherwise permitted by applicable laws and regulations, we will obtain consent from you if we wish to use your personal data for purposes other than those stated in this privacy statement or a directly related purpose.
For our Product on using your personal data for promotional or marketing purposes, please see the section entitled “Use of Personal Data for Direct Marketing Purposes” below.
Personal data will be kept confidential but we may, where permitted by applicable law or where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the personal data was collected, provide such personal data to the following parties:
From time to time, we may acquire or dispose of one or more of businesses (or portions thereof) and for this purpose, to the extent permitted by applicable law, your personal data may be transferred or disclosed as a part of the purchase or sale or a proposed purchase or sale.
In the event that we purchase a business, the personal data received with that business would be treated in accordance with this privacy statement, if it is practicable and permissible to do so. In the event that we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personal data in the same manner required by this privacy statement.
Your personal data may be transferred to, stored or otherwise processed by AIA, or provided to any of the above persons who may be located or who may provide services, in or outside Thailand. Where required under relevant law, we may seek your consent to the transfer of such information outside Thailand to our facilities or to those third parties with whom we share it as described above. Your personal data will only be transferred to other locations, where we are satisfied that adequate levels of protection exist to protect the integrity and security of your personal data, which as minimum are comparable to the jurisdiction or territory in which you provided such personal data.
AIA applies reasonable security measures to prevent unauthorised or accidental access, processing, erasure, loss or use.
AIA may retain your personal data for as long as necessary to fulfil the purpose(s) for which it is collected or a longer period as otherwise required to ensure compliance with applicable laws and regulations.
Reasonable steps will be taken to delete or destroy your personal data when it is no longer necessary for any of the purpose above.
You have the right to:
Requests for access, correction, complaints or other queries relating to your personal data should be addressed to AIA Customer Service Center or AIA Call Center 1581 or email at th.customer@aia.com.
Under applicable laws and regulations, we may have the right to charge reasonable costs for the processing of the above personal data requests.
If you suspect any breach involving personal data, please notify Data Protection Officer (DPO) via AIA Call Center 1581 or email at th.privacy@aia.com or contact at the following address.
AIA Company Limited
181 Thanon Surawong
Khwaeng Suriya Wong
Bang Rak, Bangkok 10500
You may withdraw your consent to collect, use, maintain or disclose (part of) your personal data as set out in this privacy statement by giving us reasonable notice.
If you withdraw your consent for us to collect, use, maintain or disclose your personal data for non-marketing reasons, we may be unable to process, administer and/or manage your Product, relationship and/or account with us. In such event, you may be required to surrender or terminate all your policies or accounts or withdraw from any programmes in which you are participating. This may be to your disadvantage, as you may be losing valuable benefits from your policies or programmes, incur surrender charges or it may not be possible for you to obtain a similar level of protection on the same terms in the future.
AIA reserves the right, at any time and without notice, to add to, change, update or modify this privacy statement, to the extent permitted by law, simply by notifying you of such change, update or modification. The notification could be made by email or other common mode of communications.
Where required by applicable law, we may also notify you in the event of material changes to this privacy statement and, where required, seek your consent to those changes.
Should you have any questions on any part of this privacy statement or would like additional information regarding AIA's data privacy practices, please do not hesitate to contact us (see the section entitled “Your rights with respect to Personal Data and Point of Contact” above).
To provide you with information about our products and services, AIA Company Limited, Thailand Branch and its affiliates (“AIA”, "we", "us", "our") would like to use your name, surname, age, gender, email address, telephone (including mobile) number, and postal address you provide to us ("contact details") to,
- send you promotional materials and direct marketing communications about our products, services, advice and subjects, including insurance, annuities; wealth management; investment; banking; financial services; credit cards; medical/health treatment; health information; recruitment; training; reward/loyalty/privilege programmes; charitable/non-profitable causes ("Classes of Marketing Subjects"); and
- to administer contests, lucky draws, events and competitions to which you choose to participate.
We are required by law to obtain your explicit consent in order to do so.
We would also like to share your name and contact details with AIA Persons and Partners providing any of the Classes of Marketing Subjects and call centre, marketing or research services so that they can send you promotional materials and conduct direct marketing in relation to the products and services they offer, but we also cannot do so without your written consent.
If you do not want to receive any direct marketing communications, you may withdraw your consent at any time free of charge by contacting AIA Call Center 1581 or AIA iService (https://iservice.aia.co.th).
Any such request should clearly state details of the personal data in respect of which the request is being made. Please note that in this section your latest declaration shall prevail all declaration that you gave earlier (if any).