FAQs
Have a question? You may find the answer here
You can become an AIA Vitality member free of charge if you buy AIA Vitality integrated insurance plans from your AIA agent. If you don’t have an agent, you can contact us at 1581 or send us a request to find you an agent here.
You earn Vitality Points by engaging in a number of activities focused on helping you know more about your health (e.g. online health assessments, health check, dental screenings and vaccinations) and improving it (e.g. physical exercise, gym, buying Healthy Food items and stopping smoking).
Your points indicate how much effort you make to improve your health. The more points you earn, the higher your status and the greater the rewards you can enjoy.
Please note the Vitality Points you can earn are subject to annual limits. For the activities and points for each activity you can earn in a membership year, click here.
As you take steps to improve your health, we will award you "Vitality Points". Your points add up and help you achieve what we call "Vitality Status".
As a new member, you start on "Bronze Status". As you accumulate points by engaging in healthy activities (online assessments, health check, exercise, etc.), your status improves from Bronze, to Silver, then Gold and ultimately Platinum! The higher your status, the greater your rewards. You may refer to Points and Status to see the points needed for each status.
As an AIA Vitality member, you can enjoy an extensive range of health and wellness partner privileges to motivate you to live a healthier, longer, better life.
You can enjoy AIA Vitality benefits right when you become an AIA Vitality member and enjoy greater benefits by collecting Vitality Points and achieving higher status. Some of the benefits that you can enjoy at higher status are such as AIA Vitality insurance premium discount up to 25% off and AirAsia ticket up to 50% off.
Refer to the Get Rewarded page for more information and terms and conditions.
We aim to have your points reflected on your Points Statement within 72 hours of completing an activity. They can be checked on your "Points Statement" after login to AIA Vitality member portal on AIA Vitality mobile application or website.
If your Vitality Points are not reflected on your Points Statement, please email us or call us on 1581. Please note for certain activities you may need to scan and email your results to us to obtain points.
Your Vitality Points add up to improve your Vitality Status. Your status will carry to the next membership year and your benefits and discounts continue to be based on this status. Your points however drop to zero and you have to undertake activities to start earning points again to maintain your status and benefits or achieve higher status to enjoy greater benefits in the following year.
For example: Mr. Rak achieves Gold status in his first year and can instantly enjoy the rewards and benefits as a Gold member. Rak’s Gold status will be carried over to the second year, even though this Vitality Points is reset to 0 point. During the second year, he may continue to enjoy the benefits of a Gold member or higher as he level up to Platinum. His benefits in the third year will be set according to the points he earned in the second year.
Your Vitality Points and benefits cannot be transferred to another person/member.
If all AIA Vitality integrated insurance plan(s) that is affiliated with your AIA Vitality membership is terminated, matured, or not in-force for any reason, your AIA Vitality membership will be terminated.
Your AIA Vitality membership is automatically renewed as long as you have an in-force AIA Vitality integrated insurance plan. If you wish to cancel your AIA Vitality membership, please provide us with a written notice, sent by email to th.customer@aia.com at least 30 days in advance.
Please remember cancelling your AIA Vitality membership will mean losing access to all AIA Vitality rewards and benefits, including the AIA Vitality integrated insurance premium discounts and healthy bonus.
If you are new to AIA Vitality, you will receive your membership card with your first AIA Vitality policy. Alternatively, you can view your membership card in Vitality Mobile App or AIA Vitality website.
To enjoy benefits at our partner outlets, you are required to present your membership card/e-card containing your name, member number and barcode. For some benefits, you may be asked to present your national ID or passport.
Refer to the Get Rewarded page for more information and terms and conditions.
Your AIA Vitality membership number (Vxxxxxxxxx), is printed on the front of your AIA Vitality membership card/e-card.
If you misplaced your card, you can still enjoy AIA Vitality benefits using an e-membership card available in AIA Vitality app and website.
To enjoy healthy food benefits, you must purchase fresh fruits, fresh vegetables and pasteurised low-fat milk at Central Food Hall, Tops Market, Tops Superstore, and Tops Daily.
Healthy Food does not include dried fruits, nuts, UHT low-fat milk, etc. For more information visit the Healthy Food page.
You can earn up to 100 Vitality Points a day when you walk/ jog using any fitness app/device that sync to AIA Vitality.
Find out the list of fitness apps and devices and the details on how to earn points using them here.
Only one exercise activity a day will be awarded Vitality Points. If you have done more than one activity, we will capture the activity that earns the highest points. Your points will be reflected in your Points Statement up to 48 hours, depending on the device or gym visit report upload.
Please note there is a limit of 15,000 points for each membership year for all fitness-related activities, which include: workout tracked with fitness device, partner gym visit, and fitness events.
You can claim Vitality Points from participating in public fitness events. You will need to submit the event details such as your bib number, results and other information that may be relevant. We will award you points based on the type and distance of the event.
If you are unable to find a specific fitness event, please email us or call us on 1581.
Yes! You can earn Vitality Points from health screening and prevention for specified basic screenings, advanced screenings, dental assessments, vaccinations, and HIV test.
The Basic Health Screening helps identify your risk of chronic disease which includes the following measurements:
● BMI (weight and height ratio)
● Blood pressure
● Blood glucose
● Total cholesterol
You will earn up to 6,000 Vitality Points from getting basic health screening done and submit your proof to claim Vitality Points. For complete details, click here.
You may get your Basic Health Screening at Boots, participating BDMS hospitals or any hospital of your choice.
You may complete the online "How Well Are You Eating?" assessment as many times as you want, but you will only earn 500 Vitality Points once every 6 months. You will earn up to 2,500 Vitality Points for doing both online "How Well Are You Eating?" assessment and face-to-face consultation each membership year.
Yes, a dental assessments such as scaling, root planing, filling, and implant performed by a qualified dentist to keep your teeth and gums healthy whether at a dental clinic or a hospital is qualified for Vitality Points. You will need to submit the medical certificate or receipt and self-claim your Vitality Points.
Your AIA Vitality Age estimates the effect of your lifestyle on your life expectancy. It is calculated using your responses to the online assessments, basic health check results, fitness assessment, etc.
Your AIA Vitality Age maybe higher or lower than your actual age, depending on whether your lifestyle is having a positive or negative effect on your overall health.
Vitality Points for BMI are awarded based on verified data, not from self-reported values. Verified data is data submitted through a Basic Health Screening, Fitness Assessment, Nutritionist Consultation with proof of results which you need to submit to claim points.
If you are pregnant, you can still complete the online assessment and basic screening to earn Vitality Points. However, certain parts of the program will not apply to you. For example, you will not receive a challenge to reduce your weight while you are pregnant. Also, your Vitality Age may not be accurate as the underlying calculations do not take pregnancy into account.
Personal health and exercise challenges are based on your health risks, which are determined by your responses to the Online Assessments and your Basic Screening results.
While all AIA Vitality members have the opportunity to earn Vitality Points by achieving their health challenges, you may earn more if you are at risk than if you are not at risk. Not all members will earn the same amount of points for goals, as they are based on an individual’s risk profile.
AIA Vitality recommended personal challenges based on whether your measures are considered to be at risk for your demographic group. The personal challenges that are recommended to you are based on your most significant risks. We may recommend fewer personal challenges if you are not at risk in more than one area; or more personal challenges if you are at risk in more than one area.
Your goal recommendations are based on whether your measures are considered to be at risk for your demographic group. So, if your weight is considered to be a risk to your health, AIA Vitality will recommend a goal for you to lose weight. Consider asking your doctor for guidance on your ideal weight if you have any concerns.
Results are submitted to AIA Vitality using verified sources e.g. fitness tracking device, partner gym visit report, and proof of health screening.
Weight results must be submitted with appropriate proof through the Basic Health Screening, Fitness Assessment, or Nutritionist Consultation. Only weight measurements from a verified source will count toward achieving a challenge.
Unless there has been a change to your health profile since the challenge was initially recommended, you should be able to select the challenge again if you did not achieve it by the expiration date.
The AIA Vitality programme is based on evidence-based science and aligns to local government authorities or reputable organisations, such as the World Health Organisation.
The programme does not endorse or recommend any particular treatment and is geared towards changing behaviour e.g. eating healthy food and exercising.
Regarding the use of supplements/vitamins, the programme promotes a healthy, balanced diet, choosing from a wide variety of nutrient-rich foods and is based on international best practice guidelines. Dietary supplements should not replace a healthy, balanced diet. They cannot compensate for poor lifestyle practices, such as inactivity, smoking, stress and poor dietary practices that, if continued over time, will increase one’s risk for disease. Therefore, they are not included in the programme.